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for OEM e-commerce site www.fedex.zebra.com and FedEx programs
January2, 2007
RETURN POLICY
Products acquired from FedEx under the PowerShip MC Migration Program are not eligible for a product return. If you have questions or concerns regarding this policy, please contact your FedEx sales representative. Products purchased under the FedEx Tech Awards Program are also not eligible for product return. Contact the original point of purchase for return information.
If you purchased your product directly from Zebra Technologies under the Customer Choice Program you may return it for full credit within 10 days from shipment as long as it is in like-new condition, and in the original packaging material. To arrange for a return, please call Zebra Technologies' Customer Service Department at 1-800-511-9910, (7am to 4pm PST Monday through Friday, excluding holidays). Please be sure to have your credit card available when you call (for refund). Return of product will not be accepted unless the RMA number is clearly marked on the outside of the box.
WARRANTY STATEMENT
Products acquired from FedEx under the PowerShip MC Migration Program are not eligible for the standard Zebra printer warranty. If you have questions or concerns regarding this policy, please contact your FedEx sales representative.
Zebra warranties are only offered to the original owners of the equipment. FedEx is the original owner of the PowerShip MC label printers. Any transfer of ownership from FedEx to another party is a nullification of the warranty on those transferred printers.
Printer Products:
Printers. All printers (excluding printheads) are warranted against defect in material or workmanship for twelve (12) months from the purchase date.
Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.
Printheads. Since printhead wear is part of normal operation, the original printhead is covered by a limited warranty as indicated below. Warranty period begins on purchase date.
| Printhead | Warranty Period |
| Barcode label printer printheads | 6 months |
To qualify for this warranty, the printer and/or printhead must be returned to the factory or to an authorized service center, by contacting Zebra at +1.877.275.9327, select option 2. Customers are not required to purchase Zebra supplies (media and/or ribbons) for warranty qualification.However, if it is determined that the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Zebra’s labor and material charges required to repair the defect. The warranty becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in the User’s Guide has caused defect in the thermal printhead for which a warranty claim is made.
Software. Software provided by Zebra is warranted to be free of defects in material and workmanship for 30 days from the date of purchase. In the event of notification within the warranty period of defects, Zebra will replace the defective diskette or documentation.
Batteries. Mobile printer batteries are warranted to be free of defects in material and workmanship for 90 days from date of purchase. In the event of notification within the warranty period, Zebra will replace the defective battery provided there had not been damage resulting from user abuse.
Supplies Products:
Supplies purchased from Zebra are warranted to be free from defect in material and workmanship for a period of six (6) months for media and twelve (12) months for ribbon from the date of shipment by Zebra. This is provided the user has complied with storage guidelines, handling, and usage of the supplies in Zebra printers.
Zebra’s sole obligation under these warranties is to furnish parts and labor for the repair or possible replacement of products found to be defective in material or workmanship during the warranty period. Zebra may in its discretion issue a credit for any such defective products in such amount as it deems reasonable.
Warranty Exclusions & Conditions Statement
The warranties provided above are the only warranties applicable. No other warranties, expressed or implied, are given. Zebra does not make any IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE in connection with its sale of products or services. While Zebra’s desire is to be responsive to specific needs and questions, Zebra does not assume responsibility for any specific application to which any products are applied including, but not limited to, compatibility with other equipment. All statements, technical information or recommendations relating to Zebra products are based upon tests believed to be reliable yet do not constitute a guaranty or warranty.
Zebra’s maximum liability for warranty claims is limited to the invoice price of the product claimed defective. Zebra does not assume responsibility for delays or replacement or repair of products. Zebra shall not under any circumstances whatsoever be liable to any party for loss of profits, lost data, diminution of good will, or any other special or consequential damages whatsoever with respect to any claim made under agreement with Zebra. Specifically for software, Zebra is not liable for any incidental or consequential damages caused by abuse or misapplication of the software or by its use in violation of the U.S. copyright law or international treaty.
No salesperson, representative, or agent of Zebra is authorized to make any guaranty, warranty, or representation that contradicts the foregoing. Any waiver, alteration, addition or modification to the foregoing warranties must be in writing and signed by an executive officer of Zebra to be valid.
SHIPPING AND ORDERING INFORMATION
General
Orders are accepted through the web site or by contacting the Zebra Technologies Customer Service department. Order acknowledgements are emailed or faxed within 24 hours of order receipt, if order is complete.
Delivery
| 1. | Order lead time for products sold on this web site are generally less than one day, excluding holidays and weekends. This lead time is for orders of 3 printers or less per customer. Additional quantities will require a lead time quote from Zebra Technologies. |
| 2. | Terms of delivery are F.O.B. shipping point. Delivery may be from multiple facilities. Shipments will be made via ground transportation, unless an alternative method is specified and paid for by customer at time of order. Title and risk of loss will pass on delivery to the carrier. Zebra is not liable for any shipment delays beyond its control. |
Pricing
Zebra Technologies reserves the right to change pricing at any time without prior notice.
Payment
Payment must be made in advance by credit card.